Refund and Returns Policy

 

Cancellation, Returns & Refund  for Floral and Plant Products

At Dial-a-gift, we are committed to your satisfaction with every purchase you make. We take great care in crafting our floral and plant products to ensure they arrive at your doorstep in the best possible condition. However, due to the perishable and delicate nature of our items, please note our policy regarding exchanges and returns.

 

Our Guarantee

We stand behind the quality of our products. If you are not entirely satisfied with your order, please let us know. We will do our best to address any concerns you may have.

Perishable Nature of Floral Products

Floral arrangements are highly perishable and subject to changes in appearance, color, and freshness over time. Given this, we regret to inform you that we do not accept returns for floral and plant products.

Damaged or Incorrect Items

While we do not accept returns for floral and plant products, we are committed to making it right in the event of damaged or incorrect items. If you receive a damaged or incorrect floral or plant product, please contact our customer support team within 24 hours of receiving your order. We will work with you to arrange for a replacement or a refund.

Cancellation Policy

At Dial-a-gift, we understand that plans can change. If you need to cancel your order, we are here to assist you. Please review our cancellation policy for details.

Cancellation Timeframe

To cancel your order, please contact us as soon as possible. We recommend reaching out no later than 24 hours before the scheduled delivery date to allow us to process your request in a timely manner.

Contact Us

To report a damaged or incorrect item, request a cancellation, or for any other inquiries regarding your order, please reach out to our customer support team by phone or email. We are here to assist you.

Phone: 9673090900

Email: Contactus@dial-a-gift.com

Please Note

Our return policy does not apply to non-floral or non-plant products (e.g., vases, accessories). If you have any concerns about these items, please contact us within 7 days of receipt to discuss your options.

We highly recommend following our care instructions included with your plant products to help them thrive. If you have questions about plant care, feel free to reach out to us.

We may request photos of damaged items to assist with resolving issues with your order.

Your satisfaction is our top priority, and we appreciate your understanding of our return policy concerning floral and plant products. We are dedicated to delivering the beauty and quality you expect from Dial-a-gift.