Frequently Asked Questions for Dial-a-gift
Shipping Information
Ordering and Delivery
How can I place an order with Dial-a-gift?
You can place an order with us online through our website or by contacting our customer support team at 9673090900 for assistance.
What is the lead time for placing an order?
We recommend placing your order at least 24 hours before your desired delivery date. For special curated requests or large orders, contacting us in advance is appreciated.
Do you offer same-day delivery?
We do offer same-day delivery on select products. Please check our website or contact our customer support for availability in your area.
How can I track the status of my order?
You can track the status of your order by contacting our customer support team with your order number or through your online account if you created one during the ordering process.
What are your delivery hours?
Our standard delivery hours are from 10:00 AM to 6:00 PM, Monday to Saturday, and from 10:00 AM to 2:00 PM on Sundays. We do have midnight and fix time deliveries that are chargeable.
Exchange and Returns
Can I return a floral or plant product if I am not satisfied?
Due to the perishable nature of floral and plant products, we do not accept returns. However, we are committed to addressing any concerns you may have with your order.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect floral or plant product, please contact our customer support team within 24 hours of receiving your order, and we will arrange for a replacement or refund.
Can I cancel my order, and what is the cancellation policy?
Yes, you can cancel your order. We recommend contacting us at least 24 hours before the scheduled delivery date. For more details, please refer to our Cancellation Policy section.
Product Care and Maintenance
How do I care for the plants I receive from Dial-a-gift?
Each plant comes with care instructions to help it thrive. If you have questions about plant care, please reach out to our team, and we’ll be happy to assist you.
What should I do to keep my floral arrangement fresh for as long as possible?
To extend the freshness of your floral arrangement, change the water regularly, trim the stems, and place the arrangement in a cool, well-ventilated area away from direct sunlight or drafts.
Contacting Dial-a-gift
How can I reach your customer support team?
You can contact our customer support team by phone at 9673090900 or by email at Contactus@dial-a-gift.com.
Do you have a physical store I can visit?
Yes, you can visit our studio strictly with a prior appointment at B-15, 7th Floor, Florence@Margosa Heights, Mohammadwadi Road, Pune 411060. We will be happy to assist you in person.
Can I follow Dial-a-gift on social media?
Yes, you can stay connected with us on social media. Follow us on Facebook, Instagram, and Twitter to get updates on new arrivals, promotions, and more.
Payment and Security
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards and secure online payment options. You can choose your preferred method during the checkout process.
Is my personal information secure when I order from Dial-a-gift?
Yes, we take data security seriously. Your personal information is handled with care and protected in accordance with our privacy policy. You can read more about our data security here.
If you have any additional questions or require further assistance, please do not hesitate to contact us. We’re here to make your experience with Dial-a-gift exceptional!
